Recoop Services

Recoop Voice

Recoop Voice transforms how your business handles calls with AI-powered automation. It captures customer information, answers questions, forwards calls to the right team members, and schedules appointments seamlessly. With Recoop Voice, every call is managed efficiently, ensuring no opportunity is missed.

Recoop Voice frees up your time by not having to answer every call to your business, while your customers still feel like they are being attended to. Recoop Voice also can replace a receptionist, saving your business valuable resources to allocate elsewhere.

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Natural Conversations: Recoop Voice engages callers with fluid, human-like dialogue, accurately interpreting and responding to natural speech patterns. Choose from 60 voices with all unique tones and styles.
Customizable Responses: Tailor the agent’s responses to align with your business’s tone and objectives, ensuring consistent and personalized customer interactions.
Seamless CRM Integration: Automatically updates customer information in your CRM, maintaining accurate and up-to-date records without manual intervention.
Workflow Automation: Initiates predefined workflows based on call interactions, streamlining processes such as appointment scheduling or follow-up communications.
24/7 Availability: Provides uninterrupted customer support, handling calls beyond regular business hours to accommodate your clients’ needs at any time.
Setup and Configuration: Easily create and customize your Recoop voice agent by assigning it to specific phone numbers and defining its operational parameters. Configure working hours, set up call forwarding, and establish call handling rules to ensure optimal performance.
Call Handling: Recoop Voice can manage calls directly or in conjunction with call forwarding setups. It can be configured to answer calls immediately or after a specified timeout, ensuring that no customer call goes unanswered.
Post-Call Actions: After each call, the AI agent can perform actions such as sending follow-up SMS messages, updating contact fields, and triggering workflows to ensure seamless customer relationship management.

FAQ

Can I use my existing business phone number?

Yes and no. We will provide a new business phone number for Recoop Voice to answer. However, you can set up flows to redirect calls from your new Recoop AI number to your existing number, or vice versa.

Can the Recoop Voice handle call routing and transfers?

Yes, Recoop Voice can be configured to transfer calls to different departments, specific phone numbers, escalation to management, etc. Based on the conversation and intent of the customer, you can route the call differently.

Can I have multiple Recoop Voice handle multiple calls at once? Can I have different types of agents?

Recoop Voice can handle as many calls as you want at once. This is a unique feature that allows any call volume to be handled. You can also have separate agents associated with different phone numbers that have unique purposes.

Can Recoop Voice answer questions about by business?

Yes, we can train Recoop Voice to understand your business, goals, and services/products. While it may not have as much depth as Recoop Chat, it can still handle basic inquiries.

What happens when Recoop Voice can't answer a question it is asked?

If the AI encounters a question it cannot handle, it can transfer the call to a human agent or collect the caller’s details for a follow-up.

What post-call actions does Recoop Voice perform?

After a call, Recoop Voice can send follow-up SMS messages, update CRM fields, schedule appointments, and trigger automated workflows to keep your processes running smoothly.

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Recoop Chat

Recoop Chat provides a 24/7 virtual assistant that engages your customers in real time. It answers FAQs, captures leads, schedules meetings, and assists customers with inquiries, all while reflecting your brand’s voice. Recoop Chat ensures your customers always have the support they need, when they need it.

Recoop Chat can be deployed across many different mediums including a chatbot on your website, responding to SMS messages, DMs on social media, and more! If you are interested in more advanced chatbot features like API calls to your CRM, shipping information, and more, let us know!

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Recoop Connect Hub

Recoop Connect Hub centralizes all your communication channels—email, text, social media, and calls—into one intuitive dashboard. This streamlined solution ensures you can track every interaction and respond quickly across platforms.

Managing customer interactions across multiple platforms can be incredibly time-consuming, with research showing that businesses spend an average of 12 hours a week switching between communication channels. Recoop Connect Hub eliminates this inefficiency by centralizing all your customer interactions into one streamlined dashboard, saving time and ensuring no message goes unanswered.

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Recoop Auto Respond

Recoop Auto Respond automatically follows up on missed calls with personalized text messages. This instant acknowledgment keeps your customers engaged, even when you can’t answer the phone. It’s the perfect solution to ensure no lead is left behind.

Missed calls are missed opportunities, and statistics show that 78% of customers are likely to buy from the first business that responds. Recoop Auto Respond ensures you never lose a lead by sending an immediate, personalized text message to keep the conversation alive. This quick follow-up builds trust, enhances customer satisfaction, and increases the likelihood of turning inquiries into loyal customers.

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Recoop Reputation

Recoop Reputation helps businesses maintain a strong online presence by automating review responses and ensuring timely, professional engagement with customers. Managing reviews is critical, as 93% of consumers say online reviews influence their purchasing decisions.

By responding promptly and consistently, Recoop Reputation builds trust, improves customer satisfaction, and enhances your brand’s credibility. With AI-powered automation, you can save time while fostering stronger customer relationships and boosting your business’s reputation.

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Recoop Nurture

Recoop Nurture automates follow-up messages to keep your customers engaged and informed. Whether it’s appointment reminders, feedback requests, or special promotions, this tool ensures consistent communication. Build stronger relationships with personalized, timely follow-ups.

Consistent follow-ups are essential for building strong customer relationships, with research showing that 63% of customers prefer businesses that send proactive, relevant communications. Recoop Nurture ensures your messages are always timely and tailored, keeping customers engaged and loyal over time.

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Recoop AI Services: Modernizing Customer Engagement

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Recoop Voice

Recoop Chat

Recoop Connect Hub

Recoop Auto Respond

Recoop Reputation

Recoop Nurture