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Recoop AI answers the phone so you can keep working
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Natural Conversations: Recoop Phone Assistants engages callers with fluid, human-like dialogue, accurately interpreting and responding to natural speech patterns. Choose from 60 voices with all unique tones and styles.
Customizable Responses: Tailor the assistant’s responses to align with your business’s tone and objectives, ensuring consistent and personalized customer interactions.
Seamless CRM Integration: Automatically updates customer information in your CRM, maintaining accurate and up-to-date records without manual intervention.
Workflow Automation: Initiates predefined workflows based on call interactions, streamlining processes such as appointment scheduling or follow-up communications.
24/7 Availability: Provides uninterrupted customer support, handling calls beyond regular business hours to accommodate your clients’ needs at any time.
Setup and Configuration: Easily create and customize your Recoop Phone Assistant by assigning it to specific phone numbers and defining its operational parameters. Configure working hours, set up call forwarding, and establish call handling rules to ensure optimal performance.
Call Handling: Recoop Phone Assistants can manage calls directly or in conjunction with call forwarding setups. It can be configured to answer calls immediately or after a specified timeout, ensuring that no customer call goes unanswered.
Post-Call Actions: After each call, the AI Assistnat can perform actions such as sending follow-up SMS messages, updating contact fields, and triggering workflows to ensure seamless customer relationship management.
FAQ
Can I use my existing business phone number?
Yes and no. We will provide a new business phone number for Recoop Phone Assistant to answer. However, you can set up flows to redirect calls from your new Recoop number to your existing number, or vice versa.
Can the Recoop Phone Assistants handle call routing and transfers?
Yes, Recoop can be configured to transfer calls to different departments, specific phone numbers, escalation to management, etc. Based on the conversation and intent of the customer, you can route the call differently.
Can Recoop Voice answer questions about by business?
Yes, we can train Recoop Phone Assistants to understand your business, goals, and services/products. While it may not have as much depth as our chatbots, it can still handle basic inquiries.
What happens when Recoop Phone Assistnats can't answer a question it is asked?
If the AI encounters a question it cannot handle, it can transfer the call to a human agent or collect the caller’s details for a follow-up.
Recoop AI responds to customers 24/7 so you can capture leads effortlessly
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Multi-Channel Support: Recoop Chat Assistant integrates seamlessly with various platforms, including SMS, Facebook, Instagram, Website Chat (chatbot), and Google Business Profile, ensuring consistent communication across all customer touchpoints.
Lead Capture and Qualification: Recoop Chat Assistant verifies potential leads, collects essential data (name, email, phone number), and ensures no opportunity is missed. It filters and passes high-quality leads to your team for follow-up
Customizable AI Responses: Businesses can train Recoop Chat Assistant using web URLs and custom question-answer pairs, allowing the bot to provide accurate information tailored to the company’s services and policies.
Appointment Booking: The Recoop Chat Assistant can handle appointment scheduling by engaging customers in natural language conversations, checking calendar availability, and confirming bookings without human intervention.
Workflow Integration: Recoop Chat Assistant can be incorporated into workflows, automating processes such as sending follow-up messages, initiating conversations based on customer actions, and more.
Dynamic Responses with Tone and Voice: Recoop Chat Assistant understands all language, allowing it to respond in a tone that reflects your brand’s personality. Whether you want to sound formal, friendly, or playful, the AI adapts to ensure a consistent voice across all communications.
Intent Recognition: Using advanced Natural Language Processing (NLP), Recoop Chat Assistant identifies the intent behind customer messages. This allows it to accurately answer questions, offer product or service recommendations, schedule appointments or resolve inquiries instantly.
FAQ
What types of questions can Recoop Chat Assistant answer?
Recoop Chat Assistant can handle FAQs like pricing, hours of operation, product details, and appointment availability. It can also answer custom questions tailored to your business needs.
Can Recoop Chat AI schedule appointments or qualify leads?
Absolutely! Recoop Chat Assistant can collect customer details, book appointments based on calendar availability, and qualify leads by asking relevant questions.
Can Recoop Chat Assistant answer text messages to my business?
Recoop Chat Assistant works seamlessly across SMS, Website (chatbot), Facebook Messenger, Instagram, and WhatsApp, allowing you to engage customers wherever they are.
What happens if Recoop Chat Assistant cannot answer a customer’s question?
If the Assistant cannot resolve an inquiry, it can seamlessly escalate the conversation to a human agent or collect customer details for follow-up.
Recoop AI centralizes messages so you can respond faster and stay organized
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Unified Inbox: Manage all customer communications from different platforms in one place, reducing the need to switch between multiple applications.
Real-Time Notifications: Receive instant alerts for new messages, enabling prompt responses and improving customer satisfaction.
Conversation Filters & Bulk Actions: Utilize advanced filtering options to sort messages by type, assignee, channel, and more. Perform bulk actions such as marking conversations as read/unread or deleting multiple messages simultaneously, enhancing productivity.
AI Response Integration: View and edit AI-generated responses directly within conversations, allowing for real-time updates and ensuring the accuracy of automated interactions.
Starred Conversations: Highlight important conversations by marking them as starred, making it easier to prioritize and manage critical customer interactions.
Custom Notifications: Set up personalized notifications to stay informed about specific conversation activities, ensuring timely follow-ups and efficient communication management.
FAQ
Which communication channels are supported by Recoop?
Recoop supports SMS, email, WhatsApp, Instagram, and Facebook, consolidating all messages into a single platform for streamlined management.
How does the AI response integration work within the platform?
The platform enables you to view and edit AI-generated responses directly within conversations, allowing for real-time updates and ensuring the accuracy of automated interactions. 
Can I perform bulk actions on multiple conversations simultaneously?
Yes, Recoop allows you to execute bulk actions such as marking conversations as read/unread, starring/un-starring, and deleting multiple messages at once, enhancing efficiency.
Is it possible to customize notifications for specific conversation activities?
Yes, you can set up personalized notifications to stay informed about particular conversation activities, ensuring timely follow-ups and efficient communication management. 
Recoop AI follows up after calls so you never lose a lead
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Note: Recoop AI Phone Assistants are only available with our AI Assistant Suite and Premier AI Assistant Suite. However, you can still automatically follow up to missed calls with the Essential Assistant Suite. See our pricing here.
Automated Responses: When a call is missed, Recoop Missed Call AI instantly sends a customized SMS to the caller, acknowledging the missed call and expressing readiness to assist.
AI Integration: Pair Recoop Missed Call AI with Recoop Chat to answer questions after the text with an AI assistant that knows everything about your business and can take actions based on responses.
Personalization: Messages can be tailored to include the caller’s name and specific details, providing a personalized touch that fosters stronger customer relationships.
Customizable Messaging: Businesses can craft messages that reflect their brand’s voice and tone, ensuring consistency across all communications.
Workflow Integration: Advanced users can integrate the auto-respond feature into existing workflows, adding steps such as wait times or filters to manage multiple missed calls effectively.
Enhanced Customer Engagement: Immediate follow-up messages demonstrate attentiveness, increasing the likelihood of retaining potential client.
FAQ
How does Recoop Missed Call Text Back work?
When a call is missed, the system automatically sends a pre-configured text message to the caller, acknowledging the missed call and offering assistance.
Is it possible to integrate this feature into existing workflows?
Absolutely. Advanced users can incorporate the auto-respond feature into their workflows, adding elements like wait times or filters to manage multiple missed calls effectively. 
Can I customize the automated messages?
Yes, you can personalize the messages to include the caller’s name and other details, ensuring the communication aligns with your brand’s voice.
Is Recoop Missed Call Missed Call Text Back compatible with Recoop Voice AI?
Yes and no. You will have to choose one or the other. Recoop Missed Call AI will only trigger when a call is missed. Recoop Voice will pick up the phone if you don't answer it. However, you can configure Recoop Voice to follow up with a text after the conversation.
Recoop AI automates review responses so you build trust effortlessly
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Suggestive Mode: This feature offers intelligent response suggestions based on the content of each review, enabling you to craft personalized and authentic replies effortlessly. In Suggestive Mode, users can click the “AI Reply” button to generate unique responses.
Auto-Pilot Mode: For a more hands-off approach, Auto-Pilot Mode automates the entire review response process. You can customize responses based on star ratings, set specific wait times before replies are sent, and add personalized footers, such as thank-you notes or your business name. This ensures consistent and timely interactions with your customers.
Multi-Platform Support: Recoop Reputation seamlessly integrates with major review platforms, including Google and Facebook, allowing you to manage and respond to reviews from a single interface.
Customizable Responses: Tailor automated replies to reflect your brand’s voice and tone, ensuring consistency across all customer interactions.
FAQ
How does Recoop Reputation Management integrate with review platforms?
Recoop Reputation Management seamlessly connects with major platforms like Google and Facebook, allowing centralized management of all your reviews.
Is there a limit to the number of reviews I can respond to?
There is no limit; you can respond to as many reviews as you receive. Please note that you will incur AI cost for each review.
Can I switch between Suggestive and Auto-Pilot modes?
Yes, you can toggle between modes within the Reputation settings to choose the level of automation that suits your business.
What happens if I don’t want to automate responses to certain reviews?
In Suggestive Mode, you have the flexibility to review and edit AI-generated suggestions before posting, allowing for manual adjustments as needed.